Terms & Conditions
Welcome to SHINEXA. These Terms & Conditions govern your access to and use of https://shinexa.co.in/ and purchases made through our website.
The website operates under the brand and trade name SHINEXA, owned by SANJU KUNWAR UNKAR SINGH. By accessing our website or placing an order, you agree to these Terms & Conditions.
1. Use of the Website
You agree to use our website for lawful purposes and to provide accurate information when placing an order or contacting our team.
You must not misuse the website, interfere with its operation, or attempt to access any part of it through unauthorised means.
2. Products and Product Information
SHINEXA offers traditional Indian jewellery and selected home and kitchen essentials, including necklaces, mangalsutras, nose rings, earrings, and other listed products.
We make reasonable efforts to display product descriptions and images accurately. Product appearance may vary slightly depending on photography, lighting, or screen settings.
Customers should review the product description, specifications, images, and any product-specific conditions before placing an order.
3. Pricing, Discounts and Taxes
Product prices are displayed on the relevant product pages. Applicable shipping charges, taxes, discounts, and other mandatory costs will be disclosed before the customer completes the purchase.
Customers should review the final payable amount at checkout before confirming an order.
Promotional offers and discounts are subject to the terms displayed with the relevant offer. Any advertised discount must accurately reflect the products and conditions to which it applies.
4. Orders and Payment
Customers are responsible for providing accurate contact, billing, and delivery information when placing an order.
Orders are subject to product availability and successful completion of the applicable payment process. Customers should review their order summary before submitting payment.
5. Shipping and Delivery
Our expected delivery timeline is 4–9 days. Products available in inventory are generally dispatched within 2 business days of order placement.
Delivery timelines may vary depending on the destination, courier service, product availability, and other logistical circumstances.
Applicable shipping charges are displayed at checkout before the purchase is completed.
6. Returns, Refunds and Cancellations
Eligible return requests must be submitted within 5 days of delivery. Return and exchange eligibility depends on the product and the applicable conditions stated on its product page.
Refunds for approved requests will be processed within 7 days after the return has been reviewed and the refund approved.
No restocking fee applies to eligible returns. Any applicable return, exchange, or pickup charges will be communicated before the return or exchange is confirmed.
Customers who wish to cancel an order should contact customer support as soon as possible. Cancellation requests are subject to the order's processing and fulfilment status.
The Return, Refund & Cancellation Policy published on our website forms part of these Terms & Conditions.
7. Intellectual Property
Website content, including text, graphics, logos, product images, and other materials, may be protected by applicable intellectual property laws. Such content may not be reproduced or commercially used without appropriate authorisation, except where permitted by law.
8. Limitation of Liability
To the extent permitted by applicable law, SHINEXA shall not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot lawfully be excluded or limited under applicable law.
9. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the applicable laws of India.
If you have a concern regarding an order, product, payment, or service, please contact our customer support team first so that we can review the matter and attempt to resolve it.
If a dispute cannot be resolved directly, it may be addressed through the appropriate legal or consumer-dispute process available under applicable Indian law. Any court proceedings will be subject to the jurisdiction determined in accordance with applicable law.
Nothing in this section limits a customer's statutory rights or access to consumer-protection remedies.
10. Contact Information
For questions regarding these Terms & Conditions, products, or orders, please contact:
Brand Name: SHINEXA
Legal Business Name: SANJU KUNWAR UNKAR SINGH
Trade Name: SHINEXA
Email: shinexas1@gmail.com
Phone: +91 9587252869
WhatsApp: +91 9587252869
Business Address: SHOP A/20, NIRMAL SHOPPING CENTER, Achole Road, Nallasopara East, Vasai Virar, Palghar, Maharashtra – 401209, India