Privacy Policy
Brand Name: SHINEXA
Legal Business Name: SANJU KUNWAR UNKAR SINGH
Trade Name: SHINEXA
SHINEXA respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, and shared when you visit https://shinexa.co.in/ or place an order through our website.
1. Information We Collect
When you browse our website, place an order, or contact us, we may collect information such as:
- Contact Information: Your name, email address, phone number, billing address, and delivery address.
- Order Information: Details of products ordered, order history, delivery details, and transaction status.
- Customer Support Information: Information you provide when contacting us about a product, order, return, refund, or other enquiry.
- Payment Information: Information needed to process or verify a transaction through the applicable payment service.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Send order confirmations and relevant updates.
- Respond to customer enquiries and provide support.
- Review and process return, refund, and cancellation requests.
- Maintain business and transaction records.
- Improve our website and shopping experience.
- Comply with applicable legal obligations.
3. Sharing of Information
We may share relevant information with service providers when necessary to fulfil orders or provide our services. These may include courier companies, payment service providers, and vendors supporting our business operations.
We may also disclose information where required by applicable law or where necessary to protect our legal rights.
4. Payment Information
Payments made through our website may be processed by third-party payment service providers. Payment transactions are subject to the applicable terms and privacy practices of those providers.
5. Cookies
Our website may use cookies or similar technologies to support website functions and improve the shopping experience. You can manage cookies through your browser settings, although restricting certain cookies may affect website functionality.
6. Data Security
We take reasonable measures to protect the information we handle against unauthorised access, misuse, loss, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements.
8. Your Privacy
Subject to applicable law, you may contact us to request access to or correction of your personal information. Certain information may need to be retained to meet legal or legitimate business-record requirements.
9. Third-Party Services
Our website may rely on third-party services for payments, shipping, or other operational functions. Your use of those services may also be subject to the privacy policies and terms of the relevant providers.
10. Contact Us
For questions about this Privacy Policy or the handling of your personal information, please contact us:
Brand Name: SHINEXA
Legal Business Name: SANJU KUNWAR UNKAR SINGH
Trade Name: SHINEXA
Email: shinexas1@gmail.com
Phone: +91 9587252869
WhatsApp: +91 9587252869
Address: SHOP A/20, NIRMAL SHOPPING CENTER, Achole Road, Nallasopara East, Vasai Virar, Palghar, Maharashtra – 401209, India